Refund policy

 

Returns Policy

At Samist, we want you to be completely satisfied with your purchase. If you’re not entirely happy, we’re here to help. Please review our returns policy below for information on how to return items and receive a refund or exchange.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 14 days of receiving your order.
  • Items must be unused, unopened, and in their original packaging.
  • Proof of purchase (e.g., order confirmation email or receipt) is required.

2. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact us at samist.workbooks@gmail.com with your order number and reason for return.
  2. Our team will provide you with instructions on how and where to send your item(s).
  3. Package the item securely and include a copy of your proof of purchase.

3. Return Shipping Costs

  • The cost of return shipping is the responsibility of the customer unless the return is due to a fault on our part (e.g., damaged or incorrect items).
  • We recommend using a tracked shipping service to ensure safe delivery of the returned item.

4. Refunds

Once we receive your returned item, we will:

  • Inspect the item to ensure it meets the return criteria.
  • Notify you via email regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that banks or payment providers may take additional time to process the refund.

5. Exchanges

  • If you wish to exchange an item, please contact us at samist.workbooks@gmail.com within 14 days of receiving your order.
  • Exchanges are subject to stock availability.

6. Damaged or Faulty Items

If your item arrives damaged or is faulty:

  1. Contact us at samist.workbooks@gmail.com within 7 days of receiving the order.
  2. Provide a description of the issue along with photographic evidence.
  3. We will arrange for a replacement or a full refund, including shipping costs.

7. Non-Returnable Items

We cannot accept returns for:

  • Sale or clearance items (unless faulty).
  • Gift cards.
  • Perishable or personalized products.

8. Contact Us

For any questions about our returns policy or assistance with a return, please reach out to us:

  • Email: samist.workbooks@gmail.com